Returns & Refunds

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At Beachbum I am committed to ensuring your satisfaction with every purchase. Please read my Returns and Refund Policy carefully to understand your rights and obligations when you shop with me.

Please note that I am small independent business and as such am unable to absorb return costs like large online retailers do.  Please do not order a piece just to 'have a look' as very every return has a financial cost to my business.  Of course if you are unhappy with something you have ordered please get in touch.

• Items Eligible for Return: I accept returns on unworn, undamaged jewellery items within 30 days from the date of purchase however you must notify me within the first 7 days of receipt of your item that you wish to return it.  
• Exclusions: Personalized, custom-made, or engraved items cannot be returned unless they arrive damaged or defective.

• Initiating a Return: To initiate a return, please contact me via the contact form on my website with your order number and reason for the return.
• Return Condition: Returned items must be in their original packaging (excluding the postage box/envelope), including all tags and accessories, and must not show any signs of wear or damage.

• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Processing Time: Please allow up to 14 business days for your refund to be processed after I receive the returned item(s).
• Refund Amount: The refund amount will exclude any shipping charges unless the return is due to an error on my part or the item is defective.

• Exchange Process: Unfortunately, I do not offer direct exchanges. If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired item.

• Reporting Damages: If you receive a damaged or defective item, please contact me immediately upon receipt with clear photos of the damage or defect.
• Resolution: I will replace the item if stock is available, or issue a full refund including shipping costs upon return of the damaged or defective item.

• Final Sale Items: Items marked as "Final Sale" or purchased during a promotional sale are not eligible for return or refund unless defective.

• Customer Responsibility: Customers are responsible for return shipping costs, unless the return is due to an error on my part or the item is defective.
• Shipping Insurance: I recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that I will receive your returned item.

• For any questions regarding my Returns and Refund Policy, please contact me via tiffsonthebeach@gmail.com or the contact form on my website.

• Policy Changes: I reserve the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on my website.

By shopping with Beachbum you agree to adhere to the terms outlined in our Returns and Refund Policy. I strive to provide exceptional customer service and ensure a seamless shopping experience for all my valued customers.

Last Updated: (30/06/2024)